Frequently Asked Questions
After-Hours Emergencies
When veterinary care is needed after business hours, a veterinarian is only a telephone call away. Please call us at 423-968-7011 if you need veterinary service during non-business hours. Emergency calls are forwarded to a full service after hours facility. Or, please see our approved after-hours emergency centers.
Appointments
In order to allow sufficient time for our patients, appointments are preferred. We will accommodate walk-ins as needed. Please call us at 423-968-7011 to set up an appointment that is convenient with your schedule.
Prescription Refills
So that we may accurately refill your pet’s medications we request as much notice as possible when refills are needed. Calling ahead will streamline your visit.
Fees
Fees charged for services are based upon what is needed to maintain the high quality of care we are proud to provide. Payment is required at the time service is rendered, unless prior arrangements have been made. For your convenience, we accept cash, check, Visa, MasterCard, Discover, and American Express.
We will tailor a vaccine protocol to suit the lifestyle of your pet. For more detailed vaccine information, see PREVENTATIVE MEDICINE.
When is the best time to spay or neuter my pet?
We recommend that you have your pet spayed or neutered at 4-6 months of age. This recommendation provides the best protection for your pet. There are still benefits to having a pet spayed or neutered at advanced ages as well, just be sure to disclose the pet’s age and general health status when scheduling an appointment.
When does my pet need blood work?
We recommend annual blood work for every apparently healthy adult patient and more frequent bloodwork for some individual pets based on age, health status, and current medications. Regular laboratory testing helps detect diseases early, before clinical signs develop. In many situations, early detection is essential for effective treatment. The type of blood work will be determined specifically for each pet depending on his or her individual needs. This is convenient to do at the time of the annual heartworm test, but can be done at any time of year.
How many months should my pet be on Heartworm prevention medication?
We recommend that your pet be on heartworm prevention for the entire year. It is administered one time per month either by pill or by topical application. Depending on the specific product you choose for your pet, heartworm prevention medication can prevent other parasite infestations including internal parasites (intestinal parasites) and external parasites (fleas). Some of these parasites can be communicated to people! A simple blood test will get your pet started.
Why does my dog need a blood test before purchasing heartworm prevention?
Dogs could get sick (vomiting, diarrhea, and/or death) if placed on heartworm prevention when they have heartworm disease. Even if they have been on heartworm prevention year round, there is always the possibility that the product may have failed for various reasons (your pet spit out the pill, did not absorb the pill appropriately, topical medicine was not applied properly, forgot to administer medication on time, etc.) and the earlier we can treat your pet for heartworm disease, the better the prognosis. ALL companies will guarantee their product if you use the heartworm prevention year round and are performing an annual heartworm test.
My pet never goes outside so does it really need heartworm prevention?
Yes! Heartworm disease is transmitted through mosquito bites and mosquitos often get inside houses.
Doesn’t the fecal sample test for heartworms?
No. Heartworm disease is a blood-borne disease that is transmitted through mosquitoes. A simple blood test will confirm whether or not your dog has heartworm disease.
How can I prevent fleas?
There are many medications available for the treatment and prevention of fleas. We always recommend that you use products purchased from veterinary clinics, as some over-the-counter products can cause severe adverse reactions or even death. Medications are now available in a combined form with the monthly heartworm medication, which reduces overall cost. Flea numbers may be reduced in cold months, but they are a year round pest for most house pets.
Why does my pet need a dental cleaning and how often should this be done?
Dental disease involves more than just bad breath. When bacteria irritate the gum line, the gums become inflamed (gingivitis or gum disease). Left untreated, this leads to periodontal disease, which causes loss of the bone/support structure of the tooth and subsequently, loose teeth. In addition, the bacteria is released into the blood stream, increasing the chance of systemic infections which can cause harm to organs such as the heart, liver, or kidneys. How often your pet needs his/her teeth professionally cleaned depends on many factors. Your pet’s teeth and mouth should be examined on a regular basis to detect disease. If you notice bad breath, decreased appetite, chewing abnormally, increased drooling or signs of mouth pain, your pet should be examined by a veterinarian as soon as possible to rule out tooth root abscess or other dental disease.
How do I know if my pet is in pain?
It can sometimes be difficult to tell! If you are not sure, but suspect your pet may be hurting or is just not acting right, call to have an examination. Some signs of pain, such as limping or whimpering, are obvious. Other signs are more subtle and can include: not eating, a change in behavior or normal habits, avoidance of social interaction, being more tired or having less energy. Of course, these symptoms can be caused by many problems! Therefore an examination by a veterinarian is important to help determine what may be wrong.
What is kennel cough?
Canine Bordetella is a respiratory disease called Infectious Tracheobronchitis (kennel cough). It is easily transmitted through the air. It is a viral infection complicated by bacteria. Both intranasal and injectable vaccines are available.
What is Lepto?
Leptospirosis is a bacterial disease. It is spread by wildlife (raccoons, skunks, opossums, squirrels, rats) and domestic animals. It can be passed to people. Canine Lepto has risen dramatically in recent years. Infected animals shed Lepto bacteria in the urine. To prevent Lepto in your dog, discourage your pet from drinking standing water and vaccinate yearly.
Why does my pet need to be admitted before a surgical procedure?
In preparation for the procedure, your pet will receive:
- Comprehensive physical exam by the veterinarian
- Pre-anesthetic bloodwork
- Premedication to easy anxiety and to smooth induction of anesthesia
- Placement of an intravenous catheter to deliver medications and fluids that support blood pressure and organ function during anesthesia
This all needs to be complete BEFORE your pet’s scheduled procedure time.
What should I bring for my pet’s hospital stay?
You may bring a toy, blanket or special item for your pet. We will do our best to make sure belongings stay with your pet; however these items occasionally go missing in the laundry, so we cannot guarantee their return.
Is anesthesia safe for my pet?
While anesthesia always carries inherent risks, at Jones Animal Hospital we make every effort to keep pets as safe as possible under anesthesia. We thoroughly screen all of our patients by performing exams before every anesthesia and offering laboratory testing based on species, breed and age. We also utilize multimodal pain management, which reduces the amount of anesthesia drugs required and minimizes post-operative pain. We offer warmer Intravenous fluids via IV catheter to help bolster their blood pressure and body temperature. We closely monitor our patient’s vital signs, both digitally and manually, throughout all procedures and recovery. One member of our medical team is assigned to your pet, from initial exam through pre-anesthetic medications, anesthesia and post-operative recovery.
When my pet is having surgery, when should I expect an update on my pet?
You may request to be contacted, either by text or a phone call, once your pet is in recovery from their procedure. If there are any abnormalities on pre-anesthetic exam or blood work, you will receive a call prior to the procedure in case we need to change plans.
Remember that no news is good news and you will be contacted immediately should the need arise.
After surgery, when will my pet be able to go home?
Most pets may be discharged on the same day, however an owner may choose to leave surgical patients overnight at no additional charge.
Answers to common questions after your pet goes home after surgery:
Appetite
Decreased appetite is very common during illness or after surgery. If your pet does not seem eager to eat the day of surgery but has recovered well otherwise, simply withhold food and offer a meal the next morning. If your pet’s appetite remains decreased, please contact us for further evaluation and recommendations.
Bandage, cast or splint is wet, soiled or off
If the bandage becomes soiled or damp, or gets chewed off, please do not re-bandage at home. Duct tape and other items can trap moisture within the cast/bandage causing inflammation of the skin and tissues. In some cases, bandages inappropriately applied at home can even cut off the circulation to the foot. Call us immediately if you have concerns about your pet’s bandage. Confine your pet to a crate, a single room or similar small area until you can call us and we can advise you regarding whether the bandage needs to be replaced. After a cast or splint is first removed, it may take 1-2 weeks for your pet to become accustomed to using the leg without the splint.
Crying/whining
Although vocalizing can indicate discomfort, it is usually not a sign of pain (instinctively most pets will not vocalize because in the wild, this would attract predators!). Often, pets vocalize due to the excitement or agitation that they feel on leaving the hospital and returning to their familiar home environment. If crying or whining is mild and intermittent, you may simply monitor the situation. If vocalization persists, please call us for advice. In some cases, a sedative may be prescribed or pain medication may be adjusted.
Diarrhea
Diarrhea may be seen after hospitalization. This can be caused by change in diet but is more commonly caused by the stress of being away from home. Certain medications prescribed to your pet may also cause diarrhea. If the diarrhea is bloody, lasts longer than 12-24 hours, or if your pet becomes lethargic or vomits, please contact us immediately. You can purchase a nutritionally complete bland food from us available in cans or kibble. Alternatively, you may feed cooked/steamed rice mixed with an equal volume of either low-sodium chicken broth, boiled chicken, chicken baby food or cooked turkey. Very lean, boiled hamburger meat can be substituted as well. Feed small meals every 4-6 hours. We may recommend OTC medication, but please call for safe dosing directions.
E-collar
We rely on you to keep the E-collar on your pet. While they may not enjoy it initially, they will enjoy it even less if they have to come back to our office for a recheck visit to repair an incision that has been chewed open! Most pets become accustomed to the collar within one or two days and they can eat, sleep, and drink with it on. We are counting on you: please keep the E-collar on your pet.
Injury to surgical site
If for any reason you suspect that your pet has reinjured the surgical site, confine your pet and call us immediately for advice.
Medication Refills
If you have given your pet all the pain medication prescribed and you feel your pet still has discomfort, please call and we will be happy to discuss refilling the pain medication or providing additional prescriptions as needed.
Pain
Despite the medications we have prescribed, some pets will still show signs of pain at home, such as restlessness/inability to sleep, poor appetite, lameness or tenderness at the site of surgery. Please confine your pet to limit their activity. Then call us immediately so that we can dispense or prescribe additional medication or therapies as necessary to keep your pet comfortable.
Panting
This is commonly seen after surgery. It may indicate soreness but is often due to anxiety. Please call and we can help determine whether additional pain medication is advised. We will be happy to recheck your pet for your peace of mind.
Seroma (fluid pocket)
In any healing surgical area, fluid produced during the healing process may accumulate and form a seroma (fluid pocket). Fortunately, this is not painful and does not impair the healing process. Eventually, the body will reabsorb the fluid so if the seroma is small, we typically will leave it alone. If it is large, we may remove the fluid with a needle and syringe or even place a drain. If you notice a seroma developing, please call. We may wish to recheck the area to ensure there is no infection.
Urination
Some pets may urinate less after surgery or may seem to be unable to control urination. This is usually temporary and may be a side effect of medication, anesthesia drugs, or difficulty assuming “the position” to urinate. Please call if your pet has not produced urine for more than 12 hours. Many pets initially drink less after returning home, so expect less urination at first.
Vomiting
An episode or two of vomiting is occasionally seen after surgery or anesthesia. If the vomiting continues, blood is noted in the vomitus, or if your pet is not holding down any food or water, call to schedule a recheck of your pet by a veterinarian.
